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Refunds and Exchanges

All Returns, Cancellations, Refunds, Exchanges:

There is a 25% restocking fee on any returns, cancellations, refunds or exchanges OR the customer can choose to have the full value, not including shipping and taxes, applied to a Gift Card. Your refund will not be processed until we have your 25% restocking fee AND received your returned item.

This is not negotiable due to our “on demand”, aka “made to order”, process. Once a customer places an order, we manufacture, and then fulfill. Your order is a binding contract which dictates to us to make what you as a customer want to receive.

We will not process returns, cancellations, refunds, or exchanges for the following:

  • “White marks” on our all over print products
  • Product(s) being shipped to a not-current address
  • Orders which have been delivered for longer than 30 day period
  • Any "Mystery Package" - our definition for a return that has not been approved by our team.  
  • Any clothing that has been worn, Items not as appeared.

Returns:

Please read the following blanket policy: Our policy lasts 30 days. If 30 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are able to reject any return that we deem as used (yes, this includes you wearing it to a festival and shipping it back to us).

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods or Gift Cards.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error are exempt.

Refunds:

Please read the blanket policy above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days.

We DO NOT pay for Return Postage.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Contact: 

support@hellacutecouture.com

Sale &/or discounted items:

SALE &/OR DISCOUNTED ITEMS CANNOT BE REFUNDED.

Please contact:

support@hellacutecouture.com for any questions!

Shipping:

To return your product, email us at support@hellacutecouture.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on when we receive your product at our facility, where you live, and the amount of time it takes to manufacture the product you want, may vary the shipping and delivery time of your exchange. Please check our website for estimated shipping times for the product you desire.

We are not responsible for international taxes.

We require all items that are being shipped back to have a trackable shipping service or purchasing shipping insurance. Please email this information to: support@hellacutecouture.com. We do not guarantee that we will receive your returned item.

Any Other Questions Please Check Our FAQ.

Thank You!